Tom Charland, Merchant Medicine Founder and Former CEO, Announces 14th Annual ConvUrgentCare Symposium: I am excited to announce that registration is now open for the 14th Annual ConvUrgentCare® Symposium, taking place on September 6-9, 2022 in Scottsdale, Arizona at the iconic Hotel Valley Ho.…

World-class AI diagnosis software merges with the nation’s premier healthcare consumerism consulting group. …

Bricks-and-mortar is not going away. Consumers expect a new and different experience as well as thoughtful integration of virtual and in-person access to services. This ideology extends to all aspects of the US retail and healthcare industries. Understanding the keys to successful integration of virtual and in-person services is what will drive the long-term relevance and survivability of health systems everywhere.…

Texas Health Resources has launched a new urgent care model that offers patients a personalized experience from the moment they walk through the door.

With the opening of 20 locations across North Texas, Texas Health is investing approximately $44 million in Texas Health Breeze Urgent Care,™ a modern approach to urgent care that offers patients fast, convenient and personalized care with upscale amenities and transparent, affordable pricing.

The urgent care industry has grown significantly over the last 10 years, with lots of smart money flowing into the sector from private equity, publicly traded health insurance companies and large health systems.…

Those of us in the on-demand medicine space all face a daunting challenge. It stems from the fact that on-demand medicine now attracts a mass market of consumers who have much higher expectations from their experience, the same expectations they have of retailers like Starbucks, Amazon or Target.…

Someone once asked me why I write so often about primary care when Merchant Medicine’s focus as a consulting firm is urgent care strategy, development and operations. It is a very legitimate question, and one that naturally leads to what I believe is a roadmap of how primary care and urgent care will evolve over the next few years.…

While researching this article, I came across the following quotes: one from a doctor and one from a patient: From the doctor: “The inability to control the way we practice medicine and deliver care to patients is the reason that physicians are leaving medicine in record numbers. I can tell you that on an ordinary working day, if I didn’t have a single patient to see, I would still be busy for eight or nine hours doing nothing but paperwork and phone calls that are directly related to managed-care issues.”…

Late last month the Wall Street Journal broke the news that CVS and Aetna were in merger talks. The quick take away by many who were quoted on the subject was that this deal is all about Amazon. …