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The Urgent Care Quality Group (UCQG) is a group of urgent care chief medical officers and practice executives who have joined together to foster peer-to-peer dialogue that identifies the key issues of quality and patient safety in our industry and paves the way to actionable, meaningful improvements. The group has developed a process for periodic measurement of data related to these key issues, is deriving benchmarks from those measurements, publishes results in the form of an annual report and revises metrics in keeping with industry growth.


In mid-2019, Merchant Medicine was asked to support the collaborative work of six health system urgent care CMOs and department leaders in defining clinical quality in urgent care.  The group quickly found common ground in their experience of inadequate or ill-suited clinical quality benchmarking within their respective organizations.  In a few short months of working together, the group identified a set of ten metrics and collected historical data for nearly two million urgent care visits.  


We are now launching a phase two of UCQG and opening participation to urgent care operators seeing 100,000 or more visits annually.  Here is a quick look at the process we have defined:

  1. Complete a membership application.
  2. Review and complete a Data Use Agreement to protect your information.
  3. Pay a membership fee of $1,200 per organization that covers the cost of data analysis.
  4. Submit data for Metrics selected by UCQG Steering Committee members by March 31, 2021.
  5. Receive an aggregated report of these results in the spring of 2021.


Data Collection Period: October 1, 2019 – September 30, 2020

Data type: Site-level aggregates preferred. Alternatively, network- (all sites) or market-level (site groups by geographic region) aggregates are permitted for this project phase.

Data Metric Categories:

  1. Visits by service (UC, Occ Health, Worker’s Comp, etc.) and provider type
  2. Net Promoter Score
  3. Provider Approval Rating
  4. Door-to-door time in minutes (as Patient Arrival at Site to Provider entering room to Patient Exit from Site)
  5. Antibiotic prescribing as a percent of Urgent Care visits
  6. Opioid prescribing as a percent of Urgent Care visits
  7. Transfers to the Emergency Department
  8. E/M Coding Distribution
  9. Visits with referrals and/or reporting to Primary Care
  10. Presence of an Employee Engagement Survey

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