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Provider Clinical Best Practices in Urgent Care

Course 2: Urgent Care Chief Complaints and Diagnosis

INSTRUCTOR: Danté Richardson, MD

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Recruitment and retention of clinical personnel, from medical assistants to providers, has never been more challenging. As a result, staff are frequently being hired to work with minimal experience in urgent care. We offer a comprehensive review of the top 120 urgent care diagnoses, and their related chief complaints. We will teach a standard approach to every patient, the patient’s chief complaints, presentation of the patient to the medical assistant, point of care tests (POCTs), determination of how and when to present the patient to the provider, completion of the HPI, assessment, diagnosis, treatment and disposition. This approach will help to ensure that your patients receive quality care regardless of whether they present with respiratory symptoms, chest pain, or signs of Kawasaki’s.


Provider Clinical Best Practices in Urgent Care is a 2-part training curriculum led by Dr. Dante Richardson, Chief Medical Officer of IntelliVisit Solutions. The 2 courses in this program are suited for both new providers and seasoned providers looking to sharpen their skills in urgent care. Providers who complete the Urgent Care Provider Best Practices course series will: (1) develop skills in coding and documentation and (2) build a structured approach to the treatment and diagnosis of the most common chief complaints in urgent care.

How it works

The Provider Clinical Best Practices in Urgent Care is available either in person, with the instructor traveling to your organization, or as a virtual webinar series. Please click the link below to inquire about scheduling and rates.

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