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ConvUrgentCare® is Back

Tom Charland, Merchant Medicine Founder and Former CEO, Announces 14th Annual ConvUrgentCare Symposium: I am excited to announce that registration is now open for the 14th Annual ConvUrgentCare® Symposium, taking place on September 6-9, 2022 in Scottsdale, Arizona at the iconic Hotel Valley Ho.

The Rapid Emergence of Digital First Healthcare

Bricks-and-mortar is not going away. Consumers expect a new and different experience as well as thoughtful integration of virtual and in-person access to services. This ideology extends to all aspects of the US retail and healthcare industries. Understanding the keys to successful integration of virtual and in-person services is what will drive the long-term relevance and survivability of health systems everywhere.

Primary Care and Urgent Care Get Back Together

Someone once asked me why I write so often about primary care when Merchant Medicine’s focus as a consulting firm is urgent care strategy, development and operations. It is a very legitimate question, and one that naturally leads to what I believe is a roadmap of how primary care and urgent care will evolve over the next few years.

Primary Care in an On-Demand World: Is the Primary Care Physician Making a Comeback?

While researching this article, I came across the following quotes: one from a doctor and one from a patient: From the doctor: “The inability to control the way we practice medicine and deliver care to patients is the reason that physicians are leaving medicine in record numbers. I can tell you that on an ordinary working day, if I didn’t have a single patient to see, I would still be busy for eight or nine hours doing nothing but paperwork and phone calls that are directly related to managed-care issues.”

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