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Experience Innovation


The Rapid Emergence of Digital First Healthcare

AI Decision Support, Care Delivery, Experience Innovation
Bricks-and-mortar is not going away. Consumers expect a new and different experience as well as thoughtful integration of virtual and in-person access to services. This ideology extends to all aspects of the US retail and healthcare industries. Understanding the keys to successful integration of virtual and in-person services is what will drive the long-term relevance and survivability of health systems everywhere....

Primary Care in an On-Demand World: Is the Primary Care Physician Making a Comeback?

Care Delivery, Experience Innovation
While researching this article, I came across the following quotes: one from a doctor and one from a patient: From the doctor: “The inability to control the way we practice medicine and deliver care to patients is the reason that physicians are leaving medicine in record numbers. I can tell you that on an ordinary working day, if I didn’t have a single patient to see, I would still be busy for eight or nine hours doing nothing but paperwork and phone calls that are directly related to managed-care issues.”...